Refund and Cancellation Policy
Effective date: August 5, 2026
Cancellation
You may cancel a recurring subscription at any time from Billing. Access normally continues until the end of the paid billing period and no further renewal is charged.
Refund requests
Unless mandatory consumer law provides otherwise, completed charges are generally non-refundable. If a charge was duplicated, unauthorized, technically defective, or the service was materially unavailable, contact us promptly with the account email and payment reference. We evaluate requests fairly and respond through the registered email.
Consumer rights
Nothing in this policy limits non-waivable rights, including applicable cooling-off or withdrawal rights. Brazilian consumers may have rights under the Consumer Defense Code, including rules applicable to online purchases.
Plan changes and sponsored access
Plan changes and prorations are handled through Stripe when available. Sponsored access has no cash value, creates no payment charge and is not refundable.